About the role
Be the voice of RTHM for facilities and members — help them get the most from the platform and turn every interaction into an experience that leaves a mark.
Responsibilities
- Guide facilities from onboarding to ongoing success on the platform.
- Answer member questions quickly, with empathy and professionalism.
- Gather customer feedback and channel it to product to improve the experience.
- Build resources and guides that help users help themselves.
Requirements
- At least 2 years in customer success, support or a similar role.
- Excellent communication and writing skills in Arabic and English.
- A strong sense of empathy, patience and problem-solving.
- A passion for sport and fitness and a drive to serve the community.
Ready to join?
Send us your CV and a note on why this role interests you, and we’ll get back to you soon.
Apply now